Chronic Care Management

Your healthcare doesn’t end at the doctor’s office. Now you have a dedicated, 24/7 care team with CloudMD365's Chronic Care Management Program.

How we help you manage your healthcare

24/7 Line

Healthcare support through our team of caring professionals

Assistance

Coordinating your care between all of your healthcare providers

You Save

The average patient saves $242 per year in healthcare costs

Goals

Ensuring you stay healthy by following the health goals established by your provider

Benefits of Your Provider's Care Management Program

  • ACCESS

    24/7/365 access to a nurse to assist with any urgent or healthcare needs

  • COSTS

    Proven to reduce your annual, out-of-pocket medical costs.

  • PRESCRIPTIONS

    Assistance with your medication refills and prescription needs

  • APPOINTMENTS

    The convenience of having help making doctor or specialist appointments

  • CARE GOALS

    Support in achieving the care goals established by your doctor

  • CARE PLAN

    An accessible care plan that can be reviewed and shared with specialists or your family

  • TRANSPORTATION

    Assistance with healthcare transportation and mobility needs

  • TESTS

    Support in accessing your labs, x-rays and test results

  • HOME CARE

    Assistance with in-home medical support and care

  • CAREGIVERS

    Support for caregivers and family members caring for a loved one

  • REMINDERS

    Reminders when you need to see the doctor or refill a prescription

  • QUESTIONS

    1-800 number you can call with any healthcare question or need

Your CloudMD365 team can help you by:

  • Creating a personalized care pathway that plans for your ongoing care and lists what needs to be done to improve your health and wellness

  • Coordinating with your entire care team, including giving your family members and caregivers the support they need to better care for you

  • Being there for you around the clock (24/7/365) to answer questions even when your doctor’s office is closed

  • Scheduling appointments and sharing medical records with your entire care team (primary care, specialists, hospital, therapy, etc.)

  • Assisting you with medication management

  • Much, much more.

ccm_navigator2
Young practitioner doctor working at the clinic reception desk, she is answering phone calls and scheduling appointments.

Find Answers to Lingering Questions

Find yourself having questions after you leave the doctor’s office? Your care coordinator can find you answers and provide you the information you need to make informed decisions about your health. You can interact with your care coordinator on your terms, using the methods you prefer—phone, text, or email. Care coordinators are available to assist you 24/7 to ensure that you have the support you deserve at any time of day.

Frequently asked questions

WHO IS CLOUDMD365?
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CloudMD365 is a Chronic Care Management provider. We work with physicians and other healthcare organizations to help them augment care between office visits. We are an extension of the physician’s practice, working hand-in-hand with your physician to ensure you receive the best possible care across all care settings.

WHAT IS CHRONIC CARE MANAGEMENT?
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Chronic Care Management is a care coordination program designed by Medicare to help patients better manage their chronic conditions. It was designed to give you greater support and access to care between office visits, even while at home.
WHY SHOULD I ENROLL?
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Chronic Care Management extends your care outside of the four walls of your physician's practice to help you maintain the best possible health. You will be matched with a dedicated care coordinator and have access to help 24/7. A care pathway will be created to plan for your ongoing care and better address all your health related issues. Your care coordinator will be there for you helping you navigate the healthcare system, including scheduling appointments, helping with refills, and answering lingering questions. Your care coordinator acts as an extension of your doctor and helps your doctor monitor and adjust your care accordingly.

WHAT DOES THIS PROGRAM COST?
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It's FREE for many Medicare patients that have secondary insurance. For those not covered by their secondary insurance, CCM would, like all other Medicare programs, be subject to a modest monthly copay (typically around $8 per month) as well as your deductible. If you are unsure about your insurance coverage, please speak directly to your doctor or practice staff.

WHAT DO I HAVE TO DO ENROLL?
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Chronic Care Management is not offered by every medical practice. If your practice has not offered you this program, contact us at info@cloudmd365.com and we will look into it for you. If your practice is offering Chronic Care Management, simply schedule an appointment for a check-up or annual wellness visit and your provider will walk you through the program. To enroll you complete a simple, one-page consent form at your doctor’s office that covers the details of the program.

WHO IS ELIGIBLE TO ENROLL IN THIS PROGRAM?
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To be eligible for the Chronic Care Management program you must be a Medicare beneficiary (Medicaid in some states) and have multiple (two or more) chronic conditions expected to last at least 12 months, or until end of life. If you are unsure if your conditions qualify contact your primary care provider and they will be able to assist you further.

DO I HAVE TO BE A MEDICARE MEMBER?
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This depends on where you are located. While the Medicare program is offered across the nation, some states are also offering Chronic Care Management through Medicaid. Please check with your primary care provider for more details.

CAN I JOIN THE PROGRAM IF I AM IN A MEDICARE ADVANTAGE PLAN?
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Some Medicare Advantage plans cover this program as they realize how much it benefits patients. Unfortunately, others do not. You can contact your doctor or your insurance carriers to find out more details.

HOW DO I OPT-OUT OF THE PROGRAM?
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With Chronic Care Management, there is no long-term commitment. You may opt out any time by notifying CloudMD365 via phone. After filling out a form, you will be un-enrolled at the end of the current month.